Shipping policy
Shipping Policy
Thank you for shopping at Southern Craftie! All of our stencils are handmade to order in the USA, so please allow a little extra time for us to craft your order with care.
Processing Time Orders are typically processed and shipped within 3–5 business days of purchase. During peak seasons or high-volume periods, processing may take up to 7 business days.
Shipping Methods & Delivery Times We ship via USPS. Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
- Priority Mail: 1–3 business days (where available)
Shipping times are estimates and not guaranteed. Delays due to carrier issues or weather are outside our control.
Shipping Rates Shipping rates are calculated at checkout based on your order weight and destination.
Digital Downloads Digital products are delivered instantly via email after purchase and do not require shipping.
Order Tracking Once your order ships, you'll receive a tracking number via email.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at dixieta@proton.me within 7 days of the expected delivery date and we'll make it right.
Questions? Reach out anytime at dixieta@proton.me — we're happy to help!